FREQUENTLY ASKED QUESTIONS

How Do I Buy Butler Products/Open an Account?

Butler Specialty Company does not sell directly to consumers. You can order from our large number of authorized Butler dealers. Click Find a Dealer to locate the dealers most convenient for you.
Butler products are for sale directly to the retail and design trades only. Complete our online registration form for consideration; a sales tax ID is required. Please allow up to two business days for verification.

What is the preferred method for submitting orders?

You may place orders using any of the following methods:

  • Fax us at 773-221-5892
  • Phone us at 800-799-2857
  • E-mail us at orders@butlerspecialty.net
  • Use our online account management portal - FurnishWEB (login required)
  • Use the shopping cart here at (login required)
What Are the Lead Times for Butler Products?

Orders placed for in-stock merchandise ship from our warehouse within 1 to 3 business days of receipt for customers with accounts in good standing. We also offer quick ship links on our website featuring hundreds of ready-to-ship products in all categories. New or out-of-stock products require longer lead time. Inventory levels, including incoming quantities, are updated on our website daily. 

How Will My Order Be Shipped?

Butler styles ship both by small parcel carriers (Fed Ex, UPS) and on pallets for LTL shipments. We have flat shipping rate options for individual commercial shipments. Our Customer Service team will be happy to assist you with finding the best shipment option(s) for your order. Please notify us in advance of any special delivery requirements; extra charges may apply.

Will Butler Drop Ship Directly to My Customers/Clients?

Yes, Butler will drop ship orders directly to your customers/clients. A drop ship fee, based on the product cost of the order, applies.

What Forms of Payment Are Accepted? Are Credit Terms Available?

Butler Specialty Company accepts checks, wire transfer and all major credit cards (including Visa, Master Card, Discover and American Express). NET 30 is available upon credit approval.

How will Butler confirm my orders, and is shipment tracking available?

Butler puts access to your account right at your fingertips through its online portal – FurnishWEB. All orders are confirmed on FurnishWEB or by e-mail within one business day of receipt. Similarly, shipment tracking and invoice information is available on FurnishWEB or subsequently e-mailed when orders are ready for shipment. Access to FurnishWEB is available by invitation only. Call our Customer Service team at 800-799-2857 or click here to request access.

What is Butler’s Product Warranty? What is the Return Policy?

Butler warrants its products to be free from defects in material and workmanship under normal use and service for a period of one year from the date of shipment. All returns must have a return authorization (RA) number, and unauthorized returns will not be accepted. Damage/defective claims must be made within 7 days of shipment receipt. Please provide the applicable invoice and style numbers; photos showing product damage/defect are highly encouraged. Returns of undamaged product will be assessed a 20% restocking fee, and must be pre-authorized with return shipment pre-paid in the original packaging.

Does Butler Have a Container Program?

Yes! Butler sources products from many factories around the world. Our container program allows you to select from every available style in our vast inventory with substantial discounts on hundreds of different products. Call us at 800-799-2857 or contact your Butler Sales Representative for further details.